Keith M. Schaffer
 Contractor: MHIC# 90207

Phone: 410-208-9233
 (Voice Mail: Please Leave A Message)

Seven Seas Condominium Association

15 – 35^th  Street, Ocean City, Maryland

 August 25, 2004

Mr. Keith Schaffer

All Decked Out

P.O. Box 1359

Berlin, MD 21811

Dear Keith:

On behalf of the board of directors of the Seven Seas Condominium

Association, I want to thank you for a great job you did in painting our building. You did more than the contract called for and we appreciate it. Our building hasn't looked this good since it was built!

You were enjoyable to work with and we look forward to working with you in our upcoming projects.

Yours Truly,

Seven Seas Condominium Association

Charles R. Holston, Pres.

All Decked Out

19 Royal Oaks

Berlin, MD 21811

Attn: Stacy Schaffer

Dear Stacy;

This has been a long time coming, but I want you to know how happy we are with your work. Every time we come to Ocean Pines, we comment that the house has never looked better - even when it was new!

Your Company certainly did a good job. Attention to detail is something that you just can't find these days. As an architect, I know that good quality is hard to find and consequently, I have been recommending All Decked Out to many Ocean Piners.

Your Company was courteous, efficient, timely and provided the little extra services that make a job terrific. For example, removing and re-painting our rusted light fixtures was completely unexpected and very much appreciated. Your eye for color match also made me feel confident that the house would look great even though we were not there to watch the work in progress.

Again, thank you for such a nice job. We will certainly call you for work in the future.

With fond regards,

Dianne K. Peck

July 15, 2004

Sherwin Williams

Delmar District Office 4

Chesmar Plaza

Newark, DE 19713

Subject: Kenny Palmer, Manager

             Ocean Gateway Center Store

Dear Sir:

I have used your Cuprinol deck stain (redwood) for many, many years. I apply a coat every year. My deck is approximately 15 years old and looks as good as the year it was built.

This Spring, l went to your Ocean Gateway store to purchase my yearly requirement and was told that Cuprinol had been replaced by Deckscapes and that there was no redwood color, but they could mix additives to duplicate the color of Cuprinol redwood.

I brought the product home and before applying it, I noticed the color was pinkish. I assumed that upon drying, it would change color to redwood. Much to my disappointment, when it dried, the deck was flip of splotches of two to three different colors.

I approached Mr. Palmer with my problem, and he told and that had received a transcript stating that the color mix that was originally sent out from your plant was incorrect.

I have always been a firm believer in my business dealings that problems do not go away - they grow larger. Mr. Palmer came to my house within several days of my complaint, looked at my situation arid immediately determined that it was a faulty product.

He had a contractor by the name of All Decked Out come and look at my deck. That company stripped the deck, power washed it and per his recommendation, used your Deckscape solid stain. He applied two coats to all flat surfaces. My deck now looks as good as it did the year it was built.

I would like to commend Mr. Palmer's quick response and actions that made me one of your strongest supporters. My problem was solved in an expeditious manner. It appears that Kenny Palmer has had excellent training, and I hope his future with Sherwin Williams will be bright.

Since

Joseph E. Stine

37 Drawbridge Rd.

Ocean Pines, MD 21811

410-641-6222